FREQUENTLY

ASKED

QUESTIONS

General

Where can I find my purchased On Demand classes?

If you click on the link to view your order or log into your Cocoknits account, and go to “My Classes” in the top right corner of the main menu, all of your purchased video classes will be available there. All classes purchased on our site remain in your Cocoknits account Order History and are available to view anytime, as many times as you’d like.

If you still cannot access your class, please email us; knit@cocoknits.com.

Which pattern is featured on the front cover of the book, Cocoknits Sweater Workshop?

The cozy sweater on the cover is Emma version B, on page 66. It is with longer sleeves and knit in an undyed bulky yarn, see page 58 for yarn used for each variation of Emma. The Emma pattern is now also sold separately.

Can the Cocoknits Sweater Workshop be used by beginner to intermediate knitters?

No need to be an advanced knitter. We've had people from all experience levels using the Cocoknits Method. In fact, many beginning knitters have been able to pick up the method easier than more advanced knitters. We recommend stopping in your local yarn shop, or using one of our On Demand Classes, if you would like more hands-on help. You can also refer to our free knitting tutorials to see tips and techniques, or if you are a member of Ravelry, the Cocoknits group has a wealth of knowledge.

How can I make a sweater pattern with a different weight yarn?
We have a video to help you! Modify Gauge Video Tutorial
Where can I find a translation of a pattern?

Some of our patterns are available in other languages, and we've gathered some helpful translation resources. Find more details here.

    I have a question about a Cocoknits pattern.
    Please check if there is an errata on the pattern's product page. If you still need clarification, please email us at knit@cocoknits.com.
    Where can I download the pattern that I purchased?

    The PDF patterns are available immediately after purchase.  Sign into your account, click on "My Account", then click "Order History". Find the correct invoice and click "View". You'll see a link to download the each pattern purchased in that order. We do not sell hard copy/printed patterns, they are all PDF format as noted on the website.

    Shipping

    When will my order ship and deliver to me?

    Your order is shipping from San Jose, CA, likely within 2 business days from when you placed your order. If it is delivering in the United States delivery is within one week. Tracking will be emailed to you once the shipping label is created.

    Returns

    Can I return something for a full refund to my credit card?

    Returns are for store credit only, and shipping charges both to and from are non-refundable. We require you mail it back to us in an insured and/or priority package.

    Please see our Return Policy.