FREQUENTLY

ASKED

QUESTIONS

General

Which pattern is featured on the front cover of the book, Cocoknits Sweater Workshop?
The cozy sweater on the cover is Emma version B, on page 66. It is with longer sleeves and knit in an undyed bulky yarn, see page 58 for yarn used for each variation of Emma.
Can the Cocoknits Sweater Workshop be used by beginner to intermediate knitters?
No need to be an advanced knitter. We've had people from all experience levels using the Cocoknits Method. In fact, many beginning knitters have been able to pick up the method easier than more advanced knitters. We recommend stopping in your local yarn shop, and ask for hands-on help. Having someone show you in person often makes understanding the directions clearer. You can also refer to our YouTube channel to see tips and techniques, or if you are a member of Ravelry, the Cocoknits group has a wealth of knowledge.
How can I make a sweater pattern with a different weight yarn?
We have a video to help you! Modify Gauge Video Tutorial
I bought the book from my LYS, can I have the PDF too?
The PDF is not an e-book. The PDF is only provided to people who order from our site, so they can see how much yarn to buy and what gauge to start swatching while they wait for the physical book. The PDF is simply the book spreads and cannot be used on an e-reader or printed. We recommend taking photos of the pages you need from the book, when you’re knitting on-the-go.
Where can I find a translation of a pattern?
I have a question about a Cocoknits pattern.
Please check if there is an errata on the pattern's product page. If you still need clarification, please email us at knit@cocoknits.com.
Why is Paypal giving me an error message at checkout?
Sometimes Paypal has trouble verifying addresses at check out if you're not first logged into your Cocoknits account. Please try logging into your Cocoknits account first, then going to your shopping cart and completing your purchase using Paypal. If this does not solve the issue, please contact us and let us know you’ve tried this already.
Where can I download the pattern that I purchased?
The PDF patterns are available immediately after purchase.  Sign into your account, click on "My Account", then click "Order History". Find the correct invoice and click "View". You'll see a link to download the each pattern purchased in that order. We do not sell hard copy/printed patterns from our website, they are all PDF format as noted on the website.

Shipping

When will my order ship and deliver to me?
Your order is shipping from Oakland, CA, likely within 48 hours from when you placed your order. If it is delivering in the United States delivery is within one week. Tracking will be emailed to you once the shipping label is created.

Returns

Can I return something for a full refund to my credit card?

Returns are for store credit only, and shipping charges both to and from are non-refundable. We require you mail it back to us in an insured and/or priority package.

Please see our Return Policy.