At Cocoknits, we are committed to creating the highest quality knitting patterns and tools. We try our best to portray the colors of the tools as accurately as possible, however, because computer monitors may render color differently, variations may occur. We want you to be thrilled with your tools.
Patterns & Books
Know that pattern PDFs and books are non-returnable and non-refundable.
Tools & Products
Please choose carefully as all tools and products may be returned for store credit only. Tools must be unused in their original condition and packaging, and returned within 30 days of purchase. We require an email confirming the return from us, and insured and/or priority packages.
Please contact firstname.lastname@example.org for a return authorization.
Shipping charges both to and from are non-refundable.
Damaged or Defective Products
If a product arrives damaged or defective, please contact us at email@example.com. Provide photos and/or a description of the issue, along with proof of purchase (your order number or receipt are acceptable).