Did you know the row counter can lock, so it doesn’t count while in your project bag? The slide on the bottom left of the counter should be slid up for the button to move the numbers correctly. When the slide is in the down position it locks the button and then you can only use the wheels to change the numbers. Sometimes it is in between slide up and down position and makes the button not fully move the numbers.
We have a video we posted on Instagram showing the sliding lock.
If you find your row counter still is not working, please contact us.