Thank you for sharing your experience. We emailed you a week ago offering to refund you and let you keep the product. We have not received a reply from you yet. If there is some other way you’d like us to resolve this issue, please let us know.
I couldn’t get the needle to screw on either. But that wasn’t the only problem I had with this product. When I contacted Cocoknits. I was told I couldn’t return the product because I followed the advice in the video. My first problem was I could not get the needle on the cord. So, I followed the advice in the video & cut the tip off the cord off at an angle. I could then get the needle on the cord. But no matter how many times I tried to screw the needle onto the cord. The needle WILL NOT stay on the cord! When I contacted customer service I was told since I had researched the product. I knew what I was buying. They offered no help! I’m not telling you not to buy products from Cocoknits. But just know if you have problems with a product you buy from them. Their customer service department will likely be little to no help!
If the instructions in the video don’t help, please email us at email@example.com with the particular problem you are having.
Cannot get needles to screw on?
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